Shipping Policy

Last Updated: June 14, 2026 Applies to: Orders shipped to addresses within Canada.

Orders to the United States, United Kingdom, and other markets are governed by separate, market-specific shipping policies.

By placing an order, you agree to this Shipping Policy together with our Returns & Exchanges Policy, Refund Policy, Terms of Service, and Privacy Policy. Printsyde is the seller and merchant of record for every order placed on this site.

1. Production & Shipping Time (Canada)

Every product is made to order — produced specifically for you after your order is placed. We do not hold finished stock.

1. Production start: Production typically begins within 12 hours of order placement. Because items are custom-made, an order cannot be changed or cancelled once production has started, and custom items are not returnable for change of mind (your statutory rights are unaffected — see Section 9).
2. Production facilities: Orders are produced by our fulfilment and manufacturing partners, located in the United States, Vietnam, and China. The facility for each order is selected automatically based on the product and operational capacity, and is subject to change.
3. Production duration: 2–5 business days (Monday–Friday, excluding holidays) for printing, quality control, and carrier hand-off.
4. Canada delivery estimate:Handling time: 1–3 business days
5. Shipping time (transit to Canadian address): 4–7 business days
6. Total estimated delivery: 5–10 business days (production + transit). All timeframes are estimates, not guarantees; peak periods may add 2–5 days.
7. Split shipments: When an order contains items produced at different facilities, it may ship in separate packages with individual tracking numbers and different arrival dates. This is normal and is not, by itself, grounds for a refund.

2. Shipping Coverage (Canada)

This policy covers shipping within Canada.

1. Delivery to most residential and business addresses and many PO Boxes.
2. Remote or northern regions may experience longer transit times depending on carrier routing and local conditions.
3. PO Boxes and certain extended or remote areas may incur additional delays due to logistics and handoffs between carriers.

3. Shipping Costs (CAD)

Shipping is calculated and displayed at checkout before payment — there are no hidden handling fees. Rates apply uniformly across products and combinations:

Taxes and duties: Applicable Canadian sales taxes (GST/HST and any provincial sales tax) are calculated and shown at checkout. Because some orders are fulfilled at our overseas facilities, certain cross-border shipments may be subject to import duties, taxes, or charges levied by customs or the carrier on delivery; where these apply, they are the customer's responsibility.

Not included in shipping charges: any carrier-imposed fees for address corrections, redelivery, or storage resulting from an incomplete, incorrect, or inaccessible address (see Section 5).

4. Carriers & Tracking (Canada)

We provide tracking on every order for transparency.

1. Carriers: Shipments to Canada use a combination of international and Canadian carriers selected to balance cost, speed, and reliability — typically global logistics providers handing off to Canada Post or another local courier for final delivery. Carrier selection is automated per order and cannot be guaranteed or chosen manually.
2. When tracking is issued: A tracking number is created once production is complete and a shipping label is generated, and is sent by email and shown in your order dashboard.
3. Update frequency: Tracking is not instantaneous. A "label created / pre-shipment" status is normal for the first 2–5 business days before the first carrier scan, with subsequent scans typically every 1–2 days.
4. No updates after 7 business days: If tracking shows no movement after 7 business days, contact us at [email protected] and we will open a carrier inquiry.
5. Delivery shown but parcel not found: First check with neighbours, building management, and common drop-off locations, and review the tracking details. If you still cannot locate it, contact us with any supporting details and we will help you investigate, including a carrier claim where appropriate (see Section 7).

5. Order Changes & Cancellations

Because products are made to order, changes are limited. To request any change, contact [email protected] and include your order number, confirmation email, or payment reference for verification.

Cancellations

1. A full-cancellation request submitted within 12 hours of placing the order, and before production begins, is eligible for a full refund.
2. After 12 hours, or once production has started, cancellation is no longer available.
3. For multi-item orders, eligible items may be cancelled while the remainder proceeds.
4. Approved refunds usually appear on the original payment method within 5–10 business days, depending on the payment provider.

Address changes

1. Within 12 hours / before production: processed at no additional cost where operationally feasible.
2. After 12 hours but before shipment: we will make reasonable efforts to update the address; if it cannot be applied in time, the order ships to the original address.
3. After shipment: address changes are not possible; please coordinate directly with the carrier for any rerouting options.

Incorrect or incomplete addresses

1. Providing complete, accurate shipping information (unit/suite number, correct postal code, business details) is the customer's responsibility.
2. If an order is returned because of an address error or a failure to collect, the customer is responsible for the cost of any reshipment, and the original shipment is not eligible for a refund.

Returned to sender after a contact request

1. If our team or the carrier asks you to take action (pickup, rescheduling, customs clarification, or address correction) and the parcel is returned to sender because no action was taken within the carrier's timeframe (typically 3–5 days), a reshipment may require an additional shipping charge. Contact us and we will review your situation.

Refused parcels

1. For made-to-order items, a refused parcel is generally not eligible for a product refund, and shipping is non-refundable. We recommend accepting delivery, inspecting the item, and contacting us if anything is wrong so we can help.

6. Shipping Delays & Carrier Issues

Delivery estimates are not binding, and a delay alone is not grounds for a refund if the shipment ultimately arrives. We actively investigate delays.

1. Common factors: severe weather, carrier capacity constraints, customs processing (for cross-border shipments), and peak-season volumes.
2. What to do: monitor your tracking and allow an additional 2–3 days beyond the estimated window. If the delay persists, contact [email protected] and we will escalate with the carrier.
3. Delayed vs. lost: a delayed shipment still shows tracking activity. A parcel is treated as potentially lost only after 10+ consecutive days without tracking activity, after which we work with the carrier to determine the appropriate resolution (see Section 7).

7. Lost, Damaged, or Incorrect Items

We resolve these through a structured process. Tracking and delivery scans reflect our records and the carrier's reporting; we use them to investigate but do not treat them as the final word against you.

1. How to start: email [email protected] with your order number, a description of the issue, and supporting evidence. We respond within 24–48 hours.
2. Evidence: order number is required; clear photos or video of the product and packaging for condition issues; tracking screenshots or other documentation for transit issues.
3. Covered (within 30 days of delivery or expected delivery): manufacturing defects, damage in transit, wrong or missing items, and carrier-confirmed lost shipments.
4. Not covered: minor production variations typical of print-on-demand; issues arising from incorrect choices made at checkout (size, colour, design); and damage occurring after receipt due to handling or use.
5. Delivered but lost or stolen after delivery: where tracking confirms delivery to the address you provided, the order is treated as delivered. If you believe it was lost or stolen afterward, contact us — we will help you with next steps, including a carrier claim where one is available.
6. Resolution: for approved claims, a replacement (preferred) or a refund is processed within 1–3 business days of approval. Refunds are issued to the original payment method and usually appear within 5–10 business days.

8. Customer Responsibilities

To help us fulfil your order smoothly:

1. Provide accurate information at checkout — full and correct shipping address and contact details.
2. Review your order before purchase, including product, size, colour, and design.
3. Keep your records — order confirmation, tracking details, and access to your Printsyde account.
4. Report issues on time: visible shipping damage within 48 hours of delivery, defects or incorrect items within 30 days, and suspected loss after 10 days of no tracking activity.

9. Liability, Force Majeure & Your Consumer Rights

1. Estimates are advisory. Production and delivery times are good-faith estimates and may vary with operational conditions.
2. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier disruptions, manufacturing issues, infrastructure failures, severe weather, and customs actions.
3. Limitation. To the extent permitted by law, our liability for any claim is limited to the purchase price of the affected product.
4. Your statutory rights (Canada). Nothing in this policy limits or excludes your non-excludable rights under applicable Canadian federal and provincial consumer-protection law. Where this policy and a non-excludable statutory right conflict, the statutory right prevails.

10. Contact & Support

Customer Support

1. Email: [email protected] (recommended for the fastest response; replies within 24–48 hours)
2. Phone (SMS only): +1 307-289-7268
3. Support Hours: 9 AM–6 PM ICT (7 PM–4 AM PDT / 10 PM–7 AM EDT)

When contacting us, please include your order number and contact details, the product, a clear description of the issue, any supporting images or screenshots, and your preferred resolution.

11. Policy Updates

Printsyde may update this Shipping Policy at any time.

1. Significant changes will be posted on our website with an updated "Last Updated" date.
2. Minor changes take effect on posting.
3. Continued use of the site after an update constitutes acceptance. Prior orders are honored under the terms in effect when they were placed. Only the current version is displayed publicly; earlier versions are available on request to [email protected].

Last Updated: June 14, 2026 Effective Date: June 14, 2026