Privacy Policy

Last Updated: September 11th, 2025

At PrintSyde ("PrintSyde", "we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website https://printsyde.com, place an order, or interact with our print-on-demand services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Data Controllers and Corporate Structure

Primary Data Controller: PrintSyde Pte. Ltd.

Registered Office: 7500A Beach Road, #04-326, The Plaza, Singapore 199591
Operating Office: A30-X3 44 Nguyen Co Thach, Tu Liem Ward, Hanoi 100000 Vietnam

US Subsidiary: Printsyde LLC

Registered Office: 2232 Dell Range Blvd, Cheyenne Wyoming 82009 United States

Support Email: [email protected]

Corporate Structure Explanation: PrintSyde operates through multiple legal entities to serve our global customer base and ensure compliance with applicable privacy laws:

PrintSyde Pte. Ltd. (Singapore) serves as the primary data controller for our international operations and website management
Printsyde LLC (United States) provides supporting services for US market operations and regulatory compliance

Both entities work together to provide seamless service while maintaining appropriate data protection standards. Your personal data is primarily controlled by PrintSyde Pte. Ltd., with Printsyde LLC providing localized support for US customers when needed.

For questions about your personal data or to exercise your privacy rights, contact us at [email protected].

1.1 Definition of Personal Data

"Personal data" means information that identifies you, including name, email address, billing/shipping addresses, phone number, IP address, and order information.

2. Information We Collect

2.1 Information You Provide

Order Information:

Name, email, phone number
Billing and shipping addresses
Custom design files and specifications
Order preferences and history

Account Information (Optional):

Account login credentials
Saved addresses and preferences
Order history and wishlist items

Customer Support:

Support inquiries and correspondence
Phone call recordings (when calls are recorded) for quality assurance
Feedback and survey responses

2.2 Information Collected Automatically

Website Usage:

IP address and browser information
Pages visited and time spent
Referral sources and search terms
Device and operating system details

Cookies and Tracking:

Essential cookies for website functionality
Analytics cookies to understand site usage
Marketing cookies for advertising (with consent)

You can control cookie preferences in your browser settings.

2.3 Information from Service Partners

We receive limited information from our service partners:

PayPal: Payment confirmation and transaction IDs
Merchize (Fulfillment Partner): Production status and shipping notifications
Shipping Carriers: Delivery confirmations and tracking updates

3. How We Use Your Information

3.1 Order Processing

Process and fulfill your custom print-on-demand orders
Coordinate production with our fulfillment partner Merchize
Arrange shipping through carrier partners
Provide order confirmations and shipping updates when available

Service Commitment: Our production and shipping timeframes are commitments based on normal operating conditions. Actual times may vary due to order volume, complexity, seasonal demand, supplier capacity, or other factors beyond our control.

3.2 Customer Service

Respond to your questions and support requests
Process returns, exchanges, and refunds according to our Returns & Exchanges Policy
Address order or quality issues
Improve our customer service

3.3 Website Operations

Ensure website functionality and security
Analyze website performance and user experience
Prevent fraud and unauthorized access
Comply with legal obligations

3.4 Marketing (With Your Consent)

Send promotional emails and product updates
Display personalized advertisements
Conduct customer surveys and gather feedback
Improve our products and services

You can opt-out of marketing communications by following unsubscribe instructions in our emails or contacting us directly.

4. Information Sharing and Third-Party Services

4.1 Essential Service Partners

Payment Processing:

PayPal handles all payment processing securely
We only receive transaction confirmations, not payment details
PayPal Privacy Policy:https://www.paypal.com/us/legalhub/privacy-full

Order Fulfillment:

Merchize (our fulfillment partner) receives:
- Order details and custom designs for production
- Shipping addresses for delivery coordination
Merchize Privacy Policy: https://www.merchize.com/privacy-policy

4.2 Shipping and Logistics Partners

Shipping Carriers receive name, address, and package details for delivery:

USPS (United States Postal Service)

Primary carrier for domestic US deliveries
Privacy Policy:https://about.usps.com/who/legal/privacy-policy/welcome.htm

DHL (for select deliveries)

Combined service with USPS for shipments from Vietnam production facilities
Privacy Policy:https://www.dhl.com/us-en/home/footer/privacy-notice.html

4.3 Analytics and Marketing Partners

Website Analytics:

Google Analytics for website performance tracking
Google Privacy Policy: https://policies.google.com/privacy
Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout

Advertising Platforms (with your consent):

Google Ads

Google Ads Privacy: https://policies.google.com/privacy
Google Ads Settings: https://adssettings.google.com

Meta/Facebook Ads

Meta Privacy Policy: https://www.facebook.com/privacy/policy
Facebook Ad Preferences: https://www.facebook.com/ads/preferences

Pinterest Business

Pinterest Privacy Policy:https://policy.pinterest.com/en/privacy-policy
Pinterest Ad Preferences:https://help.pinterest.com/en/article/personalization-and-data

4.4 Inter-Company Data Sharing

As part of our corporate structure, limited personal data may be shared between PrintSyde Pte. Ltd. and Printsyde LLC for:

Customer service coordination
Order fulfillment optimization
Regulatory compliance in respective jurisdictions
Business operations and administration

All inter-company data sharing maintains the same privacy protection standards outlined in this policy.

4.5 Legal Requirements

We may disclose information when required by law, to:

Respond to legal process or government requests
Protect our rights, property, or safety
Prevent fraud or investigate security incidents
Enforce our Terms of Service

5. Data Security

5.1 Our Security Measures

Website Security:

SSL/TLS encryption for data transmission
Secure hosting infrastructure
Security monitoring as practical for our business size
Reasonable access controls for data access

Payment Security:

All payments processed by PayPal, a PCI DSS compliant provider
We do not store or handle payment card information
PayPal maintains industry-standard payment security

Cross-Border Data Protection:

Appropriate safeguards for data transfers between our entities
Consistent security standards across all operational locations
Regular review of data protection measures

5.2 Limitations

No online system is 100% secure. While we implement reasonable security measures for the data we control, we cannot guarantee absolute security. You can help protect your account by:

Using strong, unique passwords
Logging out after each session
Keeping your contact information updated

6. Your Privacy Rights and Controls

6.1 General Rights

Access: Request information about data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data (subject to legal requirements)
Opt-out: Unsubscribe from marketing communications
Data Portability: Request a copy of your data in a reasonable format

6.2 California Residents (CCPA)

If you're a California resident, you also have rights to:

Know what categories of personal information we collect
Request deletion of personal information
Opt-out of sale of personal information (Note: We don't sell personal data)
Non-discrimination for exercising privacy rights

6.3 Other Jurisdictions

We respect privacy rights under applicable laws in all jurisdictions where we operate or serve customers, including:

Singapore Personal Data Protection Act (PDPA)
US state privacy laws
Other applicable consumer privacy regulations

6.4 Exercising Your Rights

Subject line: "Privacy Rights Request"
Your full name and email address
Specific request details

We aim to respond to valid requests promptly and will work with you to address your privacy concerns.

7. Cookies, Tracking, and Advertising Controls

7.1 Cookie Types

Essential Cookies: Required for website functionality (shopping cart, login)
Analytics Cookies: Help us understand website usage via Google Analytics
Marketing Cookies: Enable personalized advertising

7.2 Your Cookie and Advertising Choices

Browser Controls:

Adjust cookie preferences in your browser settings
Most browsers allow you to block or delete cookies

Advertising Opt-Outs:

Google Ads Settings: https://adssettings.google.com
Facebook Ad Preferences: https://www.facebook.com/ads/preferences
Pinterest Ad Preferences:https://help.pinterest.com/en/article/personalization-and-data

Industry-Wide Opt-Outs:

Digital Advertising Alliance (DAA): https://optout.aboutads.info
Network Advertising Initiative (NAI):https://optout.networkadvertising.org
Your Ad Choices: https://youradchoices.com

Mobile Advertising Controls:

iOS: Settings > Privacy & Security > Apple Advertising > Personalized Ads
Android: Settings > Google > Ads > Opt out of Ads Personalization

7.3 Do Not Track

Our website does not currently respond to "Do Not Track" browser signals, but you can use the opt-out tools listed above to control advertising tracking.

8. International Data Transfers and Storage

8.1 Data Transfer Locations

Given our international operations, your personal data may be transferred to and stored in:

Singapore: Primary data processing and storage
Vietnam: Operational support and customer service
United States: Local compliance and customer support for US customers

8.2 Transfer Safeguards

We ensure appropriate safeguards for international data transfers, including:

Contractual protections between our entities
Compliance with applicable data protection laws
Security measures consistent across all locations

8.3 Data Residency

While data may be processed internationally, we maintain appropriate protections regardless of location and comply with applicable laws in each jurisdiction.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, to provide our services, and to comply with legal obligations.

General Principles:

Order and transaction data: Retained as required by applicable tax and business laws (7 years)
Customer communications: Kept as needed for customer service and business operations (3-5 years)
Marketing information: Maintained until you opt-out or request deletion
Website usage data: Managed according to our analytics provider's standard practices (26 months for Google Analytics)

Your Control: You can request deletion of your personal information at any time by contacting[email protected]. We'll process your request subject to any legal obligations that may require us to retain certain information.

Automatic Deletion: Some data may be automatically deleted according to our service providers' policies. We don't guarantee specific retention timeframes but aim to minimize data storage to what's necessary for business operations.

10. Children's Privacy

Our services are not intended for children under 13. We don't knowingly collect information from children under 13. If you believe we have such information, contact us immediately at[email protected], and we will take steps to delete such information.

11. Service Coverage and Limitations

PrintSyde currently serves customers within the continental United States only, with shipping and fulfillment focused on the US market. Hawaii, Alaska, and US territories are not currently serviced. Our company operates from Singapore and Vietnam, which means our customer support hours are based on Vietnam time (ICT - Indochina Time).

Support Hours: 9AM - 6PM ICT (7PM - 4AM PDT / 10PM - 7AM EDT)

Service Availability: Our services, features, support channels, and operational capabilities are subject to availability and may change without notice. We strive to maintain consistent service levels but cannot guarantee all features will be available at all times. Production timeframes, shipping commitments, and support response times are based on normal operating conditions and may vary.

Future international expansion will include appropriate privacy law compliance for those regions.

For more information about our shipping coverage, please refer to our Shipping Policy.

12. Dispute Resolution and Customer Service

12.1 Customer-Friendly Approach

PrintSyde is committed to customer satisfaction and believes most privacy and service issues can be resolved through direct communication. When customers have concerns about their personal data or our services, we prioritize finding solutions that work in the customer's favor.

Our Resolution Process:

Direct Support: Contact [email protected]with your concern
We work to resolve issues as promptly as practical
Our team can offer various solutions including data corrections, deletions, or account modifications
We review each case individually for the best customer outcome

Privacy Officer Review: For complex privacy issues requiring additional consideration

Issues can be escalated to our privacy officer for senior review
We aim for the fairest possible resolution
Direct communication with customer about available options

Customer-First Policy: We often resolve disputes in favor of the customer

Data correction requests: Processed promptly and accurately
Privacy concerns: Addressed with transparency and clear action steps
Service issues: Case-by-case resolution with customer preference priority

12.2 Legal Framework

Governing Law: This Privacy Policy and our business operations are primarily governed by Singapore law, where PrintSyde Pte. Ltd. is incorporated. However, we also comply with applicable privacy laws in jurisdictions where we operate or serve customers.

Practical Resolution: We prioritize resolving disputes through direct communication rather than formal legal proceedings. Our customer service approach is designed to address concerns quickly and fairly, regardless of jurisdiction.

Customer Rights: You retain any rights available to you under the laws of your jurisdiction. Nothing in this policy limits any mandatory consumer protections you may have under applicable local laws.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, products, or services that are not owned or controlled by PrintSyde. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you visit or use.

Key Third-Party Privacy Policies:

PayPal: https://www.paypal.com/us/legalhub/privacy-full
Google: https://policies.google.com/privacy
Meta/Facebook: https://www.facebook.com/privacy/policy
Pinterest: https://policy.pinterest.com/en/privacy-policy

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or service offerings.

Notification: Material changes will be posted on our website with an updated "Last Updated" date at the top of this policy. For significant changes that materially affect your privacy rights, we may also notify you via email.

Your Options: Continued use of our services after we post changes means you accept the updated policy. If you disagree with changes, please stop using our services and contact us about deleting your account and personal data.

Version History: Previous versions of this policy may be requested by contacting [email protected].

15. Contact Information

General Privacy Inquiries:

Email: [email protected]
Subject Line: "Privacy Policy Question"
Phone: +1 (307) 995-8067 (limited hours: 9AM-6PM ICT / 7PM-4AM PDT, email preferred for fastest response)

Data Protection Officer:

Email: [email protected]
Subject Line: "Data Protection Officer - [Your Request]"

Mailing Addresses (Correspondence Only):

Primary Entity: PrintSyde Pte. Ltd.
7500A Beach Road, #04-326, The Plaza
Singapore 199591

US Subsidiary: Printsyde LLC
2232 Dell Range Blvd
Cheyenne Wyoming 82009 United States

Operating Office: A30-X3 44 Nguyen Co Thach, Tu Liem Ward
Hanoi 100000 Vietnam

Important Notes:

Our registered addresses are for correspondence only and are NOT return addresses for products
Phone support operates during Vietnam business hours (ICT time zone)
For fastest response and comprehensive assistance, please email[email protected]
We aim to respond to privacy inquiries within 5 business days

For additional assistance, please visit our Contact Us page or check our FAQs for commonly asked questions.

Effective Date: This Privacy Policy is effective September 9th, 2025 and supersedes all previous versions.

Acknowledgment: By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.